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Why Overusing AI in Workplace Emails Can Erode Trust: Insights from a 2025 Study
AI tools like ChatGPT and Gemini have become commonplace in workplace communication, enhancing professionalism and efficiency. However, a recent study of over 1,000 professionals reveals a critical insight: excessive reliance on AI for managerial emails, especially personal or motivational messages, can quietly undermine employee trust. While minor AI assistance such as grammar fixes is widely accepted, high levels of AI usage raise doubts about a manager’s sincerity and leadership.
This finding is crucial for executives and managers who aim to maintain authentic connections with their teams. The study shows that only 40-52% of employees view supervisors as sincere when high AI assistance is used, a stark contrast to 83% with low assistance. Understanding this perception gap can help leaders balance AI’s benefits with genuine communication, preserving trust and engagement.
This could reshape how organizations integrate AI in communication strategies, prompting leaders to use AI thoughtfully—reserving it for routine messages but limiting it in relationship-driven interactions.
