Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
How AI-Driven 6G Networks Will Transform Telecom and Customer Service in India
Artificial Intelligence (AI) is set to revolutionize the telecom industry by enabling 6G networks to become ‘self-healing’ and significantly enhancing customer service. According to India’s Telecom Secretary Neeraj Mittal, 6G trials are anticipated to begin by 2028, and AI will play a crucial role in automating and improving network intelligence. This advancement is critical as it promises faster, more reliable connectivity and smarter network management, benefiting telecom providers and customers alike.
One striking example of AI’s impact is the AI-based fraud risk indicator tool developed by the Department of Telecom, which has helped payment apps like PhonePe and Paytm prevent frauds worth Rs 200 crore and block over 48 lakh suspicious transactions. This illustrates the tangible, real-world benefits of integrating AI into telecom infrastructure. As India invests $1.25 billion in its AI mission, this progress could reshape how telecom networks operate globally, making them more secure, efficient, and customer-focused.
